An IT department, without the overhead.
Helpdesk, maintenance and monitoring for a predictable monthly fee.
Most organisations need dependable IT support but not a full internal team. We become that team. Your staff get one number to call, problems are logged and tracked, and routine maintenance happens quietly in the background.
What we deliver.
Helpdesk
Phone, email and remote support for your staff, with response times you can count on.
Onsite visits
Engineers at your office in Kampala when hands on work is needed.
Preventive maintenance
Scheduled updates, health checks and cleanups for every device.
Asset management
A live record of every device, licence and warranty you own.
Vendor management
We deal with internet providers and suppliers so you do not have to.
Monthly reporting
See what was fixed, what is at risk and what to plan for.
What you can count on.
Every managed it support engagement with Merkava Technologies comes with the same commitments.
- Agreed response times
- Fixed monthly pricing
- Remote and onsite
- Scales with your team
Often paired with.
Software DevelopmentSystems built for your process, your data and your people. Not the other way round.
Health Information SystemsLaboratory systems, national repositories and interoperability built to international standards.
Payments and FintechMobile money, banking and utility payment integrations built for high volume.
Let us scope it with you.
A short call is usually enough to give you a clear plan and an honest estimate.